{"id":89,"date":"2026-06-24T12:42:45","date_gmt":"2026-06-24T17:42:45","guid":{"rendered":"https:\/\/waxkeep.com\/waxkeep\/faq\/"},"modified":"2026-06-24T12:42:45","modified_gmt":"2026-06-24T17:42:45","slug":"faq","status":"publish","type":"page","link":"https:\/\/waxkeep.com\/waxkeep\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h2>Frequently Asked Questions<\/h2>\n<h3>How do I clean my records?<\/h3>\n<p>Use a carbon fiber brush before every play to remove surface dust. Wet clean with a cleaning solution and microfiber cloth every 20-30 plays. For heavily soiled used records, use an enzyme-based cleaner for deep cleaning.<\/p>\n<h3>Will cleaning remove scratches?<\/h3>\n<p>No. Cleaning removes dust, dirt, and grime from the grooves. It cannot repair physical groove damage. The goal of cleaning is to prevent scratches, not fix them.<\/p>\n<h3>How often should I replace my inner sleeves?<\/h3>\n<p>Replace plain paper sleeves immediately. Quality rice paper or anti-static sleeves last 10+ years under normal conditions. Replace if you notice discoloration, brittleness, or mold exposure.<\/p>\n<h3>Are your products safe for colored vinyl?<\/h3>\n<p>Yes. Our cleaning solutions and brushes are safe for all vinyl types including colored, translucent, and picture disc records. The material makes no difference to cleaning safety.<\/p>\n<h3>Can I use isopropyl alcohol to clean records?<\/h3>\n<p>Pure isopropyl alcohol can leach plasticizers from vinyl. If making a DIY solution, keep alcohol under 20% and use distilled water. We recommend purpose-formulated solutions lab-tested for vinyl safety.<\/p>\n<h3>What is the difference between starter and deep clean kits?<\/h3>\n<p>The Starter Care Set covers routine maintenance for well-cared-for records. The Deep Clean Bundle adds enzyme solution for heavily soiled used records and includes additional brush types. If you mostly buy new vinyl, start with the Starter Kit.<\/p>\n<h3>How do I store records properly?<\/h3>\n<p>Store vertically (never stacked flat), in a climate-controlled environment at 65-75\u00b0F and 40-50% relative humidity. Keep away from direct sunlight, heat sources, and exterior walls. Use quality inner and outer sleeves.<\/p>\n<h3>Do you ship internationally?<\/h3>\n<p>Currently we ship within the United States. International shipping is coming soon. Contact us for special arrangements.<\/p>\n<h3>What is your return policy?<\/h3>\n<p>We offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase, contact us for a full refund or replacement. See our Shipping &#038; Returns page for details.<\/p>\n<h3>How long does shipping take?<\/h3>\n<p>Standard shipping takes 3-7 business days within the continental US. Express shipping (1-3 days) is available at checkout. You will receive a tracking number once your order ships.<\/p>\n<h3>Can I track my order?<\/h3>\n<p>Yes. You will receive a tracking number via email when your order ships. You can also check your order status by logging into your account.<\/p>\n<h3>How do I contact support?<\/h3>\n<p>Visit our Contact page to send us a message. We respond within 24 hours on business days. For urgent questions, email support@waxkeep.com.<\/p>\n<h3>Do you offer wholesale pricing?<\/h3>\n<p>Yes, for record stores and audio retailers. Contact us with your business details for wholesale pricing information.<\/p>\n<h3>How do I use the video guides?<\/h3>\n<p>Every kit includes a QR code card. Scan it with your phone camera to access our complete tutorial library. No app download required.<\/p>\n<h3>What payment methods do you accept?<\/h3>\n<p>We accept Visa, Mastercard, American Express, and PayPal. All payments are processed securely via Stripe and PayPal.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Find answers to common questions about vinyl record cleaning, storage, and Waxkeep products.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-89","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/waxkeep.com\/waxkeep\/wp-json\/wp\/v2\/pages\/89","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/waxkeep.com\/waxkeep\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/waxkeep.com\/waxkeep\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/waxkeep.com\/waxkeep\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/waxkeep.com\/waxkeep\/wp-json\/wp\/v2\/comments?post=89"}],"version-history":[{"count":0,"href":"https:\/\/waxkeep.com\/waxkeep\/wp-json\/wp\/v2\/pages\/89\/revisions"}],"wp:attachment":[{"href":"https:\/\/waxkeep.com\/waxkeep\/wp-json\/wp\/v2\/media?parent=89"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}